Privacy Policy

At Simply Bouncy Castle Hire , we take your privacy seriously. Our handling of personal data is designed to comply with all relevant laws and regulations, including the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 1998, and any other applicable data legislation.

Who is responsible for your data?

The individual overseeing data protection at Simply Bouncy Castle Hire is Mr Clark, our company owner and designated Data Protection Officer. He is responsible for ensuring that any personal data we hold is stored and processed securely. If you have any concerns or requests relating to your data, you can reach him directly via sales@simplybouncycastlehire.co.uk .

What data do we collect and why?

When you contact us or place a booking, we collect only the essential details needed to provide our services—such as your name, contact details, and IP address. This allows us to run our business efficiently, communicate with you about your booking, and comply with legal requirements related to tax and insurance.

We do not collect or process any personal data that you haven’t directly provided to us.

Who can access your data?

Access to personal data is strictly limited. Only authorised staff and our Data Protection Officer will have access to it. However, some of our third-party service providers may store or process this information on our behalf. This includes:

  • Booking Online Ltd , who manage our website

  • Fastmail , our email hosting service

  • Social media platforms, if you contact us through those channels

Please note: we do not sell or pass on your data to third parties for marketing purposes.

How long is your data kept?

We may retain your information for up to seven years after your booking, primarily for tax and insurance compliance. After this period, your data will be anonymised unless you’ve opted to continue receiving updates from us.

Marketing communications

You can opt in or out of our marketing communications at any time. Just click the unsubscribe link included at the bottom of our emails, or contact us through our Contact Us page to update your preferences.

Cookies and website tracking

Our website uses temporary cookies to make it easier for you to book our products and services. These cookies do not identify you personally.

We also use tools like Google Analytics to analyse website traffic and improve the performance of our site. Please refer to Google’s own cookie policies for more information on how they handle data.

Sharing data with third parties

We will never share your data unnecessarily. However, in certain situations—such as a legal obligation, insurance investigation, tax audit, or fraud prevention—we may be required to share your information with regulatory or legal authorities.

Your right to access and deletion

You have the legal right to request access to the data we store about you. We can provide this information to the email address associated with your booking.

If you would like us to delete your data, please let us know. While we may be obligated to retain certain records for legal reasons, we will remove or anonymise your data wherever possible.

Complaints

If you’re unhappy with how we’ve handled your data and are unable to resolve the issue with us directly, you can lodge a complaint with the Information Commissioner’s Office (ICO) , the UK’s independent authority for data protection matters.

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